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FAQ

Parent/Caregiver Program Questions

What is offered with the Rethink Employee Benefits Program?

When you enroll in the Rethink program, you gain access to:

  • Remote consultations with behavior experts, who are all Board Certified Behavior Analysts (BCBAs)
  • Step-by-step videos showing how to teach hundreds of skills to children of all ages and abilities
  • Written lesson plans and downloadable, printable materials
  • Exclusive access to live and on-demand special-topic learning sessions from behavior experts
  • Ability to provide access to the site to other members of your family and teachers
  • All of this is offered at no cost to you through your employee benefits
Learn more

Does my child have to have a diagnosis or suspected diagnosis to benefit from the program?

No, there is no diagnosis or age range requirement to use Rethink. While the program is best suited for parents of children or young adults with learning, social, or behavioral challenges (e.g., autism spectrum disorder, ADHD, etc.), anyone who needs parenting support can benefit from our tools.

Is there a copay or any cost to use the Rethink program?

No, Rethink is completely free to the employee, as all costs are covered by the employer. Participation does not require medical insurance, open enrollment, or health benefits from the participating employer for their employees to enroll and use the program.

If I participate, is my information or information about my child shared with anyone?

No, Rethink takes participant confidentiality and HIPAA compliance very seriously.  We only share identifiable information for legitimate business purposes such as qualifying you as a registered user with access to the password-protected portion of the Rethink portal.

Is there a limit on the number of children or adults Rethink can support?

No, eligible participants can add multiple children into their Rethink account and create profiles for each of them. Access to these accounts can also be added for multiple “team members” on the account, such as grandparents, aunts/uncles, teachers, babysitters, therapists or others within a personal caregiver network. The creation of a child profile is not required to fully use the Rethink program.

What if my child already gets outside therapeutic services? Is Rethink the same thing?

Rethink is a benefit for you as the parent and we do not work directly with children. In-person therapy services for your child can be very helpful to develop new skills and to reduce behavior challenges, and the best way to maximize progress is to ensure parents are maintaining gains at home as well. Rethink’s behavior experts help parents generalize the strategies and interventions to outside of therapy time. We support collaborating with in-home or clinic-based providers and, since that provider can be added as a care team member on your Rethink account, you can communicate more efficiently and work on the same skills.

How do I sign up for the program and create an account?

You may reach out to your employee benefits or human resources representative to obtain sign up information, or you can send us an email to support@rethinkbenefits.com providing your full name, contact information and the name of the company providing this benefit, and we will respond with information on how to sign up for the program.

How do I reset my password?

You can reset your account password online or please send us an email to support@rethinkbenefits.com providing your full name and company name, and we will respond with appropriate information.

Parent/Caregiver Consultation Questions

How many consultation hours are provided?

To see how many hours you have to speak with a behavior expert and when your hours refresh, log into your account here. You can also send an email to support@rethinkbenefits.com, including your full name and the name of the company providing you with Rethink, and we will respond with the number of hours available for consultations.

Can I meet with the same behavior expert each time?

Yes! When you log in to schedule your follow up consultations, your behavior expert’s availability will automatically populate in the scheduling calendar.

When are the behavior experts available to meet?

We have behavior experts available for appointments 24 hours a day, 7 days a week. Please note you must schedule at least 24 hours in advance and hours of availability among behavior experts may vary. In order to schedule a consultation, please log into your account here. You can also send an email to support@rethinkbenefits.com to request scheduling a consultation.

What happens if I forget to cancel a consultation or do not attend my scheduled consultation?

For any consultations that are not cancelled or rescheduled with at least 24 hours advance notice, the amount of time reserved for the session will be deducted from your available hours. If you would like to cancel a consultation, please log into your account here. You can also send an email to support@rethinkbenefits.com to request a cancellation.

How long are the consultations?

Consultations are available in reserved 30-minute and 60-minute time blocks.

What should I expect during my first consultation?

During your first consultation you will share information about your child, what your goals are for your time with the behavior expert and learn more about how the Rethink program works. Your behavior expert will also share their credentials and professional experience with you. There is no need to prepare anything ahead of the consultation, though it may be a good idea to brainstorm a few key concerns or important information to make the first consultation as efficient for you as possible.

Who can take advantage of remote consultations?

Consultations, or “parent coaching” hours, are for parent/caregivers to assist with addressing any questions/concerns about Rethink lessons being worked on, troubleshooting skills that are being taught, preparing for IEP/504 Plan meetings, brainstorming behavioral strategies, navigating the Rethink participant portal and more.

Where do the consultations take place?

Consultations are done remotely on the phone or through VSee, an online HIPAA-compliant screensharing/video chat service. Your consultant will call you at your scheduled appointment time for your appointment.

Are consultations required to participate in the program?

While scheduling consultations are not required for participation in the program, we highly recommend taking advantage of this free support. Many participants find these consultations to be one of the most valuable program components. They can be scheduled at a time that is convenient for participants. Consultations are over the phone or video chat, so they do not require drive time or living near a clinical expert. Consultations are also free of charge, making access to best practice support available to all eligible employees.

What are the credentials of your behavior experts?

All our behavior experts are Board Certified Behavior Analysts with at least a master’s or doctorate-level degree. They have worked in schools, home-based or clinic-based settings with children/teens/adults and have conducted consultations with parents living around the world.

Overview of Rethink at Work

What is offered at Rethink at Work?

When you enroll in the Rethink at Work program, you gain access to:

  • Online training videos to improve understanding of neurodiversity and learn strategies for supporting employees with neurodiverse conditions
  • Online training series to strengthen interpersonal skills
  • Peer-to-peer activities and discussion questions
  • Self-assessment quizzes
  • Articles and tip sheets
  • Access to live and on-demand learning sessions

All of this is offered at no cost to you through your employee benefits.

Learn more

How can I access remote consultations with a neurodiversity expert?

Some organizations have access to meet one-to-one or in small groups with a neurodiversity expert to brainstorm ways to better support neurodiversity in their workplace.  Please reach out to your program administrator to learn more about what is available to you through your organization.

What job roles are these professional development trainings geared toward?

The training videos and peer-to-peer exercises are appropriate for HR teams, managers and any employee that interacts with someone with a neurodiverse condition.

How long are the training videos?

The training videos are no more than 10 minutes in length.  

May I ask my colleagues to join Rethink at Work?

Yes. Neurodiversity inclusion belongs to everyone, so feel free to share the enrollment page and code with your colleagues, as appropriate. Colleagues will have access to the same training videos and peer-to-peer exercises.

Will my information or information about other employees be shared with anyone?

No. Rethink takes participant confidentiality and HIPAA compliance very seriously. We only request identifiable information for legitimate business purposes, such as qualifying you as a registered user with access to the password-protected portion of the Rethink portal. Rethink requests that you do not disclose identifiable or protected health information (PHI) of any employees during consultations or live learning sessions.

Learn more here.

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