FAQ
Parent/Caregiver Program Questions
When you enroll in the Rethink program, you gain access to:
- Remote consultations with behavior experts, who are all Board Certified Behavior Analysts (BCBAs)
- Step-by-step videos showing how to teach hundreds of skills to children of all ages and abilities
- Written lesson plans and downloadable, printable materials
- Exclusive access to live and on-demand special-topic learning sessions from behavior experts
- Ability to provide access to the site to other members of your family and teachers
- All of this is offered at no cost to you through your employee benefits
No, there is no diagnosis or age range requirement to use Rethink. While the program is best suited for parents of children or young adults with learning, social, or behavioral challenges (e.g., autism spectrum disorder, ADHD, etc.), anyone who needs parenting support can benefit from our tools.
No, Rethink is completely free to the employee, as all costs are covered by the employer. Participation does not require medical insurance, open enrollment, or health benefits from the participating employer for their employees to enroll and use the program.
No, Rethink takes participant confidentiality and HIPAA compliance very seriously. We only share identifiable information for legitimate business purposes such as qualifying you as a registered user with access to the password-protected portion of the Rethink portal.
No, eligible participants can add multiple children into their Rethink account and create profiles for each of them. Access to these accounts can also be added for multiple “team members” on the account, such as grandparents, aunts/uncles, teachers, babysitters, therapists or others within a personal caregiver network. The creation of a child profile is not required to fully use the Rethink program.
Rethink is a benefit for you as the parent and we do not work directly with children. In-person therapy services for your child can be very helpful to develop new skills and to reduce behavior challenges, and the best way to maximize progress is to ensure parents are maintaining gains at home as well. Rethink’s behavior experts help parents generalize the strategies and interventions to outside of therapy time. We support collaborating with in-home or clinic-based providers and, since that provider can be added as a care team member on your Rethink account, you can communicate more efficiently and work on the same skills.
You may reach out to your employee benefits or human resources representative to obtain sign up information, or you can send us an email to support@rethinkbenefits.com providing your full name, contact information and the name of the company providing this benefit, and we will respond with information on how to sign up for the program.
You can reset your account password online or please send us an email to support@rethinkbenefits.com providing your full name and company name, and we will respond with appropriate information.
Parent/Caregiver Consultation Questions
To see how many hours you have to speak with a behavior expert and when your hours refresh, log into your account here. You can also send an email to support@rethinkbenefits.com, including your full name and the name of the company providing you with Rethink, and we will respond with the number of hours available for consultations.
Yes! When you log in to schedule your follow up consultations, your behavior expert’s availability will automatically populate in the scheduling calendar.
We have behavior experts available for appointments 24 hours a day, 7 days a week. Please note you must schedule at least 24 hours in advance and hours of availability among behavior experts may vary. In order to schedule a consultation, please log into your account here. You can also send an email to support@rethinkbenefits.com to request scheduling a consultation.
For any consultations that are not cancelled or rescheduled with at least 24 hours advance notice, the amount of time reserved for the session will be deducted from your available hours. If you would like to cancel a consultation, please log into your account here. You can also send an email to support@rethinkbenefits.com to request a cancellation.
Consultations are available in reserved 30-minute and 60-minute time blocks.
During your first consultation you will share information about your child, what your goals are for your time with the behavior expert and learn more about how the Rethink program works. Your behavior expert will also share their credentials and professional experience with you. There is no need to prepare anything ahead of the consultation, though it may be a good idea to brainstorm a few key concerns or important information to make the first consultation as efficient for you as possible.
Consultations, or “parent coaching” hours, are for parent/caregivers to assist with addressing any questions/concerns about Rethink lessons being worked on, troubleshooting skills that are being taught, preparing for IEP/504 Plan meetings, brainstorming behavioral strategies, navigating the Rethink participant portal and more.
Consultations are done remotely on the phone or through VSee, an online HIPAA-compliant screensharing/video chat service. Your consultant will call you at your scheduled appointment time for your appointment.
While scheduling consultations are not required for participation in the program, we highly recommend taking advantage of this free support. Many participants find these consultations to be one of the most valuable program components. They can be scheduled at a time that is convenient for participants. Consultations are over the phone or video chat, so they do not require drive time or living near a clinical expert. Consultations are also free of charge, making access to best practice support available to all eligible employees.
All our behavior experts are Board Certified Behavior Analysts with at least a master’s or doctorate-level degree. They have worked in schools, home-based or clinic-based settings with children/teens/adults and have conducted consultations with parents living around the world.
Overview of the Neurodiversity Inclusion Center
When you enroll in the Neurodiversity Inclusion Center program, you gain access to:
- Training videos to improve understanding of neurodiversity and learn strategies for supporting employees with neurodiverse conditions
- Training series to strengthen interpersonal skills
- Online and printable peer-to-peer activities and discussion questions
- Quizzes
- Access to recorded learning sessions with industry experts on the state of neurodiversity
- Remote consultations with neurodiversity experts, who are all Board Certified Behavior Analysts (BCBAs)
All of this is offered at no cost to you through your employee benefits.
Please reach out to your program administrator for permission to unlock the remote consultations feature.
The training videos and peer-to-peer exercises are appropriate for HR teams, managers and any employee that interacts with someone with a neurodiverse condition. The remote consultations are meant for HR teams and people managers.
The training videos are no more than 10 minutes in length.
Yes. Neurodiversity inclusion belongs to everyone, so feel free to share the enrollment page and code with your colleagues, as appropriate. Colleagues will have access to the same training videos and peer-to-peer exercises.
No, Rethink takes participant confidentiality and HIPAA compliance very seriously. We only request identifiable information for legitimate business purposes, such as qualifying you as a registered user with access to the password-protected portion of the Rethink portal. Rethink requests that you do not disclose identifiable or protected health information (PHI) of any employees during remote consultations.
Learn more here.